Frequently Asked Questions

FAQ

Frequently Asked Questions

Why can’t I find Physiolistic on BUPA or AXA’s website?

Following our acquisition by Spire Healthcare, our insurer listings have been updated to “Spire Physiolistic.” Searching under our new name should bring up our current, correct entry.
Please search “Spire Physiolistic” (not just “Physiolistic”) on the BUPA Finder or AXA provider search tool. You’ll see separate listings for our Henley, Reading and Windsor clinics.
BUPA has linked our clinics to hospital/facility listings rather than to the physiotherapy category, even though we are fully authorised BUPA physiotherapy providers. Because of this, a category search for “physio” or “physiotherapy” may not bring up our entry. Instead, search by location — “Henley,” “Reading” or “Windsor” — and you’ll find us listed as “Spire Physiolistic.” We’re working with BUPA to have this corrected.
No — our clinics, physiotherapists and booking process remain exactly the same. Only our name on insurer directories has been updated to reflect our new ownership.
You may see both an older listing and our new “Spire Physiolistic” entry while insurers finish updating their systems. Please use the “Spire Physiolistic” listing going forward. If you’re ever unsure, contact your clinic directly and we’ll help confirm your cover.
Please get in touch with your local clinic and we’ll help sort it out before your appointment:

Henley:

Reading:

Windsor: